We assess and rate motorway service areas to improve the experience of visitors on the go
About the scheme
The VisitEngland Quality Assured Motorway Service Areas (MSA) Scheme offers star ratings to MSAs in England based on the quality of their facilities and customer service. Two mystery visits to each site are carried out each year and the assessor looks at the appearance of the site, the range of facilities available and the enthusiasm and knowledge of the staff.
Star ratings are awarded to all sites, with the highest 5-star rating reserved for those sites offering the highest standards throughout the visit.