VisitEngland provides accreditation to every racecourse in England and Wales
About the scheme
The VisitEngland Quality Assured Racecourse Scheme offers accreditation to the 55 Racecourses in England and Wales. Developed in collaboration with the Racecourse Association, the scheme covers every element of a day at the races, from the customer service on arrival to the quality of food and drink and the knowledge and enthusiasm of all staff encountered during the visit. The scheme includes a mystery visit from an experienced assessor who will share best practice and provide support and advice to help the racecourse improve.
We use our knowledge, experience and best practice across all sectors of the tourism industry to develop the customer experience in one of the country’s largest and most popular spectator sports, which has an international reach and profile.
Racecourse Association Excellence Accolades are also available to racecourses which exceed expectations in a particular area, including Quality Café, Best Fast Food, Best Bar and Customer Service. These highlight racecourses which provide products, services and facilities of the very highest standard and quality.