How to find support and advice for your business during the coronavirus situation
Updated: 8 April 2020
In this difficult period, it’s important to keep up to date with how you can protect yourself, your business and your guests.
The links and advice available are changing regularly – this page will update when new information becomes available.
The coronavirus situation is unprecedented and by far the greatest crisis the hospitality sector has ever had to face.
Along with the rest of our industry, we have now closed. Further to the latest Government instruction we have, from Monday 23 March, temporarily paused all inspection activity until further notice. We promise to resume our annual visits to every property as soon as it is safe and practical to do so and businesses re-open.
The Government employment measures announced on Friday 21st March will be of tremendous help and support to our industry, and a huge relief that we can continue to support many of our valued people. Our inspection team have been in contact with many businesses and we have been touched by the many messages of reciprocal support. On behalf of all of us, we would like to send our thoughts and best wishes to you, your teams and your respective families.
Managing Director, VisitEngland Assessment Services
Both government and hospitality organisations offer a range of advice and support about the current situation.
VisitEngland – for the latest guidance and support for tourism businesses during COVID-19, visit the dedicated section on the VisitEngland Business Advice Hub.
The Professional Association of Self-Caterers (PASC) – this industry body provides updates on the latest government information and advice regarding COVID-19 for self-catering property owners. Find out more
UK B&B Association – useful resource for B&B and guesthouse owners. Find out more
Caterer.com – the hospitality recruitment website has launched a Hospitality Redeployment Hub to help find short term non-hospitality jobs for hospitality people. Find out more
Acas – a resource from the Advisory, Conciliation and Arbitration Service for both employers and employees. Find out more
Closing holiday accommodation to temporary residents – government advice specifically for accommodation providers Find out more
Job retention scheme
Under the Coronavirus Job Retention Scheme, all UK employers will be able to access support to continue paying part of their employees’ salary for those employees that would otherwise have been laid off during this crisis. Find out more
Support for the self-employed
The Self-employment Income Support Scheme (SEISS) will support self-employed individuals (including members of partnerships) who have lost income due to coronavirus (COVID-19). Find out more
Business rates holiday
The government will introduce a business rates holiday for retail, hospitality and leisure businesses in England for the 2020 to 2021 tax year. Find out more and read about further guidance from the Treasury
Time to pay (tax assistance)
All businesses and self-employed people in financial distress, and with outstanding tax liabilities, may be eligible to receive support with their tax affairs through HMRC’s Time To Pay service. Find out more
Business Interruption Loan Scheme
A new temporary Coronavirus Business Interruption Loan Scheme, delivered by the British Business Bank, will support primarily small and medium-sized businesses to access bank lending and overdrafts. Find out more
Off-payroll working changes
HMRC has confirmed a delay to the extension of the off-payroll working (IR35) rules, which were due to apply to the private sector from April this year. The rules will now come into force from April 2021. Find out more
Corporate Financing Facility
Under the new Covid-19 Corporate Financing Facility, the Bank of England will buy short term debt from larger companies.
Find out more from Government and the Bank of England
Statutory Sick Pay
The government will bring forward legislation to allow small-and medium-sized businesses and employers to reclaim Statutory Sick Pay (SSP) paid for sickness absence due to COVID-19. Find out more
The government’s current advice for insurance is on a business-by-business basis, but this may be subject to change. Find out more
Filing accounts with Companies House
It may be possible to get an extension on Companies House filing deadlines due to the outbreak. Find out more
The British Business Bank is a government-owned economic development bank that aims to increase the supply of credit to small and medium businesses
To find out which banks and lenders are part of the Coronavirus Business Interruption Loan Scheme (CBILS), check the British Business Bank’s list of accredited lenders
Every business’s insurance situation is different. Check the Association of British Insurer’s coronavirus hub for the latest guidance and information.
There are ways for your business to help both local and official efforts.
The official Government place to sign up for coronavirus support iswww.gov.uk/coronavirus-support-from-business, but there are plenty of other organisations looking for help.
Don’t let food got to waste – think about how it may be of use.
Create ready-made meals – perhaps for key workers to collect on their way to and from work.
Create vegetable boxes – use your homegrown produce to supply food for key workers.
Help a local support group
Support your local coronavirus community hub – find out about local hubs by checking your local council website or looking for volunteer organisations via social media such as Facebook.
Covid-19 Mutual Aid UK – find local groups in your area and help support vulnerable members of society.
UKHospitality – the organisation is helping to collate a central booking system for hotels willing to take NHS staff and other key workers. Contact them here
NHS Homes – an initiative from the Short Term Accommodation Association to provide accommodation for NHS workers
Stays for Heroes – an initiative from eviivo to help find ways in which hosts and hoteliers could place key workers in safe accommodation Find out more
*Note, accommodation providers are only allowed to open under specific circumstances.
Provide a car parking space
JustPark – if you’re based near a hospital, the parking app company can help you to list free spaces for key NHS staff and patients Find out more
We’ll update this section with the latest official coronavirus advice as it is issued.
Note: VisitEngland Assessment Services has provided this information on a general basis for information only and no liability is accepted for links to third party websites, errors of fact or opinion it may contain. Always obtain professional advice before applying this information to particular circumstances.